Car Insurance Help

2 replies [Last post]
Fri, 16/11/2007 - 09:49
tclynes
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Joined: 14.08.2005
Location: Bucks/West Yorkshire
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hello,

as some of you may know i am currently battling with my insurance company that have the efficiency of a russian plug factory.

i still havent got anywhere near getting a cheque so at christmas im going to be in need of a car. my insurance company say i can have one for 2 weeks only, and ive used about 6 days of it in two weekend stints to get home and back.

i have found out the other day though that they cannot put a limit on how long you have the car, especially in a fully comp situation where im not at fault, my dad said that there was a high court case the other week against an insurance company to provide a vehicle and the insurance company lost due to some sort of law that if you have insurance it is your right to a courtesy car for as long as it takes. im trying to find exact court details but having no luck at the moment.

i was hoping someone on here was quite good on the car insurance front and could give some advice to deal with Norwich Union, who to make things better have moved out to India and keep putting me through to home insurance every time i phone up!

any help would be great and sorry for the essay

Tom

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Fri, 16/11/2007 - 11:31
#1
Dan
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Joined: 19.06.2005
Location: Cheshire
Re: Car Insurance Help

Do not deal with them on the phone. Put everything in writing. Give them seven days to respond to letters and if you do not recieve a response send a chasing letter.

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Fri, 16/11/2007 - 13:26
#2
tclynes
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Joined: 14.08.2005
Location: Bucks/West Yorkshire
GWOA Groups: Members
Re: Car Insurance Help

weve been doing that with the claim its just sorting the courtesy car out that we use the phone for and its complete bedlam, god knows how you could do the whole thing over the phone!!!

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